Please read these terms & conditions carefully before purchasing one of our products. Once a product has been purchased (“the client(s)”) will have entered a binding contract on the basis of these terms & conditions. If you have any questions about them please do not hesitate to contact us.

1. Agreement
Agreement on the basis these terms & conditions arise upon the fulfilment of all of an Order being placed. Totally Wild Food LTD reserves the right, in its absolute discretion and without the need to give reasons, to refuse to accept an order. In such circumstances no agreement arises and Totally Wild Food LTD will return any payment accompanying the order. The agreement is between Totally Wild Food LTD and the client(s) and is the sole agreement between those parties. No variation of these terms & conditions shall be applicable unless agreed in writing by Totally Wild Food LTD before the relevant order. The person ordering shall be deemed to sign that form for his / herself and as agent for all other persons listed on that form and warrants that he/she is appointed agent for that purpose.
The agreement is governed by English law.

2. Payment
The Order must be paid in full, including postage prior to the order being dispatched.

3. Recall
In the unlikely event that a product must be recalled Totally Wild Food LTD will contact the client and inform them of the steps they need to take. The price of the recalled product will be refunded in full and any monetary losses to the client for the further actions required will be covered in full by Totally Wild Food LTD.

4. Liability
Totally Wild Food LTD accepts no liability of a products condition once it has been opened by a client as we cannot any longer guarantee the product is in the same state in which it left us. Totally Wild Food LTD accepts no liability on a products condition in where the client has not followed our use guidelines provided on the container and label of the products purchased.

At Totally Wild Food LTD we follow strict HACCP procedures in relation to the creation of our range of products, these procedures guide our analysis and control of hazards for the creation of the product leaving to the safety of continued consumption of the product.
Totally Wild Food LTD accepts no liability in the ways in which the products they supply are used, this liability is taken fully by the client who should have the necessary food hygiene qualifications required

5. Insurance
Totally Wild Food LTD is insured to £5,000,000 for public liability in respect to wild food based products.

6. Complaints
In the unlikely event that a client has cause for complaint about a Totally Wild Food LTD product, a complaint should be made in writing within 28 days. To the extent permitted by law Totally Wild Food LTD will not be liable in respect of claims first intimated later than 28 days from the close of the relevant order.
7. Products damaged in transit

At the checkout our clients are offered the opportunity to cover/insure their delivery in transit if a client takes this offer Totally Wild Food LTD will fully refund or replace any order delivered to the client. If, however, a client declines this offer they themselves take full responsibility for damage of the product and are liable within themselves.
If packaging is heavily damaged upon delivery but the product is un affected, Totally Wild Food LTD asks to be informed so that the issue can be raised with the courier service being used.

8. Returns
In the case that Totally Wild Food LTD is liable returns will be covered in full by Totally Wild Food LTD. In the case that the client is liable or simply decides they do not want the order any more Totally Wild Food LTD will not cover the cost of return, however this will be covered by the client. If a product is returned in original re-sellable condition a full refund will be issues by Totally Wild UK to the client.

9. Delivery
Totally Wild Food LTD are not liable for the delivery of items, however the delivery service provider are liable for the delivery of an item. Totally Wild Food LTD will ensure to package an item in a way sufficient as to avoid reasonable damage during transit. Delivery is made on the date specified during your checkout process and we select a courier we deem appropriate.

9. Insolvency and cancellation by Totally Wild Food LTD
In the unlikely event that Totally Wild Food LTD becomes insolvent, where possible all monies will be refunded in full. In the event that Totally Wild Food LTD cancels an order, all monies will be refunded in full, or if preferred transferred as a deposit for another product of the same cost.